Return and Refund

How long is the quality evaluation process?

The quality evaluation process may take 2 to 4 business days once the item reaches our warehouse.

• The Refund Process will only begin after we have completed evaluating your returned product and if it is deemed to be a valid return then we will refund you within 7 business days.
• If it is an invalid return, the product will be sent back to you in 2-3 business days.

Refund Policy

• If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is refunded along with the amount paid for your returned product. The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days)

How to Return a product

To return a product, please check the Return Policy for your order item first.

If you’re eligible for a return, please follow the below mentioned steps;

• Go to 'My Orders' under 'Account'.
• Click on 'Manage' on the specific order you want to return.
• Please click on 'Return', and select the relevant reason, and shipping option on the online return form.
• Click on submit and print the return label.
• Paste it on the parcel and we will either pick up or you will drop it off at one of our hubs.

Are faster service options available for returns?

• No. However, we try our best to have your item(s) picked-up by our couriers & get you the replacement as soon as possible.