Products Information

1. All products on Werloop Shop are new and unused?
2. Are all products on Werloop are original and genuine?

Product Price Information

1. Any Extra costs or charges if I order from Werloop?
2. Why do I see different prices for the same product at Werloop?
3. The prices on Weloop Shop can negotiable?

Product Warranty & Installation Information

1. Should I register the product with the brand to get warranty for my product?
2. Where are the Warranty Service Centers?
3. How can I claim warranty for my product?
4. From when is the warranty for my product applicable? ​
5. How do I know if a product comes with warranty?
6. How do I know if a product comes with free installation?
7. I see that the warranty terms for my product have changed on Shop from when I bought the product. Will this affect my warranty?
8. There is mismatch in warranty terms between Shop and brand’s website. What am I eligible for?
9. I ordered a product with warranty but I did not get a warranty card with my product. How can I get warranty?
10. What should I do if there is a difference in the warranty mentioned on Shop & the physical warranty card I got?
11. I lost my warranty card. How can I get warranty?

Overseas Products Information

1. How can I return overseas products?
2. Am I entitled to a refund after returning overseas product?
3. Can I return overseas products?
4. What are Overseas Products?
5. What payment method can I use to buy overseas products?
6. What is included in the price?
7. What should I be aware of when buying overseas products?
8. Can I cancel my order for Overseas products?

what is Our Partner Shop

1. What is Our Partner Stores?
2. Where do Our Partner products come from?
3. How can I identify Our Partner Stores product in the website? ​

Our Partner Shop Returns And Refunds

1. What if I want to cancel my Our Partner Shop order?
2. How can I return my Our Partner Shop product?
3. What are Our Partner Shop 14-day return policy?
4. What kind of products cannot be returned due to change of mind?
5. Does Our Partner Shop offer replacement products for valid returns / cancelled orders? ​

Our Partner Shop Shipping

1. What to do if the order does not reaches in the promised time?
2. What happens if I don't receive my Our Partner Shop orders on time?
3. Do I have to pay shipping fee to get my Our Partner Shop product? ​

Our Partner Shop For Sellers

1. How do I join Our Partner Shop?

Order Placement

1. Why am I having trouble placing products in the cart?
2. My payment was processed successfully, but I didn't get any order confirmation. What should I do?
3. How do I know my order has been confirmed?
4. Do I need an account at Werloop?
5. How do I place an order?
6. May I know the address?
7. I haven't received the invoice for my order.
8. What does ’Preorder’ or ’Forthcoming’ mean?

Where is my Order

1. What should I do if my order is verified but not delivered for a long time?
2. How quickly can I get my order? ​
3. How can I track my order?
4. My order is delayed. What should I do? ​

Order Cancellation

1. Why my order was cancelled?
2. How do I cancel my order?

Delivery

1. I have a complaint about the delivery person who came to deliver my order. What should I do?
2. I missed my delivery. What happens now?
3. Can my parcel be delivered to an office address?
4. Can I change my shipping address after I have placed my order?
5. How long does it take to receive my product?
6. What are delivery charges?
7. Does Shop deliver internationally?

Return

1. How long is the quality evaluation process?
2. Refund Policy
3. How to Return a product
4. Are faster service options available for returns?

Return

1. How can I deactivate my account?
2. Why do I need to provide my email address to sign up?
3. Can I add multiple email address to login to my account?
4. I have forgotten the password to my Shop account. How do I reset it?
5. How can I change the password of my account?