Products Information

Should I register the product with the brand to get warranty for my product?

• You should always follow the instructions written on the warranty card provided by the brand.

Where are the Warranty Service Centers?

• Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at sales@ghingarcherry.com

How can I claim warranty for my product?

• You can claim any warranty by presenting your product and the warranty card at an authorized service center.

From when is the warranty for my product applicable?

• The warranty for a product starts from the order date. Please contact our Customer Support Team if this is not the case. You can reach our team 24/7 under sales@ghingarcherry.com

How do I know if a product comes with warranty?

• If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'More Information' box, below the product image.

How do I know if a product comes with free installation?

• Free installation is offered for selected products only. Please make sure to check the product description of products to get more details about installation.

I see that the warranty terms for my product have changed on Shop from when I bought the product. Will this affect my warranty?

• Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

There is mismatch in warranty terms between Shop and brand’s website. What am I eligible for?

• Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

I ordered a product with warranty but I did not get a warranty card with my product. How can I get warranty?

• Please get in touch with our Customer Service Team so we can help you better regarding your concerns. You can reach our team 24/7 at sales@ghingarcherry.com

What should I do if there is a difference in the warranty mentioned on Shop & the physical warranty card I got?

• Please get in touch with our Customer Service Team so we can help you better regarding your concerns. You can reach our team 24/7 at sales@ghingarcherry.com

I lost my warranty card. How can I get warranty?

• Even if you've lost your warranty card, you can still claim warranty by presenting your Shop invoice to the seller's authorized service centers. However, this is limited to certain sellers. Please send us an email on sales@ghingarcherry.com if you are unclear about your warranty claims.